Returns & Refunds Policy

Return Process:

If you’re not satisfied with your purchase, returning it is easy. Just send the product to our address at 1355 Friendship Ln W, Colorado Springs, CO 80904, USA.

We aim for your complete satisfaction, and our return and refund policy is designed to make the process simple and stress-free.

Return Procedure:

For damaged, defective, or incorrect items, contact us within 14 days of receiving the product to arrange a return or exchange. We will provide a prepaid shipping label for your convenience. For other returns or exchanges, you have 30 days from receipt to initiate the process. The item must be in its original condition and packaging, including all tags and accessories. You can start the return or exchange through our website or by email.

Please note that personalized, custom items, and final sale items are not eligible for returns or exchanges. Return shipping costs for non-defective items are the customer’s responsibility.

Refunds:

Once we receive the returned item, we will inspect it to ensure it’s in its original condition. If approved, your refund will be processed within 7-10 business days to your original payment method, and you will receive a confirmation email.

For defective items outside the 30-day return window, we can arrange for repair or replacement. Our goal is to find a solution that meets your satisfaction.

We take returns and exchanges seriously and are committed to providing exceptional customer service. If you have any questions about our policy, please contact us.

Late or Missing Refunds (if applicable):

If your refund is delayed, first check your bank account and contact your credit card company. If the issue persists, email us at [email protected] for further assistance.

Sale Items:

Refunds apply only to regular-priced items; sale items are non-refundable.

Exchanges:

We replace defective or damaged items. To arrange an exchange, email us at [email protected] and send the item to 1355 Friendship Ln W, Colorado Springs, CO 80904, USA.

Gifts:

If the item was marked as a gift, you’ll receive a gift credit for the return value. If it wasn’t marked as a gift, the refund will go to the gift giver, who will be notified of the return.

Shipping:

To initiate a return, mail your product to 1355 Friendship Ln W, Colorado Springs, CO 80904, USA. Return shipping costs are the customer’s responsibility and are non-refundable. For items over $75, we recommend using a trackable shipping service. Ensure the item is securely packaged and includes the original invoice. Once we receive the item, we’ll inspect it and process your refund or exchange accordingly.